Refund policy

Return Policy

At this time, we do not accept returns or exchanges.

All sales are final, so please review your order carefully before completing your purchase. If you have any questions about a product before buying, we encourage you to reach out to us at tenderloveind@gmail.com — we’re happy to help.

Damages and Issues

We want you to love what you receive. Please inspect your order upon arrival and contact us immediately at tenderloveind@gmail.com if your item is defective, damaged, or if you received the wrong item. We’ll work with you to resolve the issue as quickly as possible.

Non-Returnable Items

Because we do not accept returns, please note that all items — including sale items, custom products, and gift cards — are non-returnable and non-refundable unless they arrive damaged or defective.

European Union Customers

While we respect local consumer rights, including the EU 14-day cooling-off period, please be aware that due to the nature of our products and fulfillment process, we are currently unable to support returns. If you received a damaged or incorrect item, please contact us immediately so we can make it right.